At Clarigo Infotech, we are committed to delivering high-quality IT services and solutions. However, we understand that circumstances may arise where cancellation or refund requests are required. This policy outlines the terms and conditions regarding cancellations and refunds.

Certain service requests may need to be refused or canceled at our sole discretion.

Reasons for cancellation may include, but are not limited to:

• Errors or inaccuracies in service scope or pricing
• Technical or operational issues
• Issues related to fraudulent or invalid payment methods

We may also request additional verification or information before confirming any service.

Customers may request cancellation if they are not satisfied with the services. However, cancellation does not automatically guarantee a refund.

Refunds are not applicable for all services. Projects or services that are already initiated, executed, or delivered (fully or partially) may not qualify for refunds.

Refund eligibility is determined after a manual review of the request by our team.

If approved, the refund will be processed to the original payment method within 30 working days.

Please include your project ID, invoice number, or transaction details when requesting a refund. Sharing feedback is optional but highly encouraged, as we constantly strive to improve our services.

• Refunds will not apply to services already delivered, such as completed project modules, digital marketing campaigns already executed, or licenses purchased on behalf of the client.
• Clarigo Infotech reserves the right to cancel any service request at its discretion without any obligation to pay compensation beyond the eligible refund amount.
• Finance charges, interest, or additional claims are not applicable on refunds.